We are your go-to Partner for End-User Support
For the better part of two decades, Premier Cloud has been solving complex IT problems for corporate clients across North America.
Get the most out of your g suite subscription by partnering with premier cloud
Google provides 24/7 support for Admins only (you need to generate a PIN to call for assistance). When you purchase your licenses through Premier Cloud, you will receive unlimited 24/7 G Suite Support for your entire staff for no additional cost above the license fees.
Hundreds of organizations throughout North America rely on Premier Cloud’s Support Staff to provide ’round-the-clock G Suite Support for their end-users. Customers such as Costco Wholesale, Century 21 Canada, The State of Iowa, and many more are using our unique service offerings and extensive call center capabilities.
Well-known for our call center services, Premier Cloud Helpline provides G Suite Phone Support to hundreds of thousands of end-users.
Supporting email via email. Initiate a thread of back and forth communications with a Certified Google Expert to get your issues resolved and questions answered.
Submit a support ticket and your incident will automatically be assigned a ticket number that you can track in live-time during the support process. See updates of your existing ticket(s), who it’s assigned to, status and more.
Convenient and instant is a great combination for receiving immediate support without picking up the phone.
So we ran the numbers for last year…
2019 SLA Breakdown
a trusted google partner
Hear from some of our customers
"Premier Cloud was the needed helpdesk support to get us over the hump of moving 10,000 users. Big migrations put a lot of weight on our existing support, so augmenting with Premier Cloud provided us knowledgeable helpdesk resources that could instantly expand our team during a big transition."
"Premier Cloud helps augment our support staff in the best way, always being available by phone! The quality of service is great and they're constantly learning new things in order to better assist our customers and us. Thanks Premier Cloud!"
"Tempus Nova leveraged Premier Cloud to provide support for a large enterprise customer (40,000+ users) during their Google Apps implementation. Premier Cloud was incredibly responsive, professional and flexible. Senior executives traveled to meet with my customer and presented them with an overview of the support services. Premier Cloud provided excellent end user support that augmented the customer's existing Help Desk infrastructure. They regularly communicated with my customer and followed up with usage and metrics reports. My customer is very happy with the great service Premier Cloud provided and has purchased additional support from them. I would highly recommend Premier Cloud and will definitely use them again on other customer deployments. The service is cost effective, they are knowledgeable and the benefit to end users is invaluable!"