G Suite Support

We are your go-to Partner for End-User Support 

For the better part of two decades, Premier Cloud has been solving complex IT problems for corporate clients across North America. 

'Round-the-clock

Our business is operational 24 hours a day, 7 days a week, 365 days a year. As long as you are a customer of ours, you won't ever be left talking to voicemail or waiting for days for a call-back. In fact, with unmatched SLA's such as ours, our team typically answers the phone within three rings.

certified google experts

Each member of our support staff is a certified G Suite Administrator based out of our headquarters in Victoria, BC, Canada. No part of our support services are outsourced overseas or to any another vendor.

Get the most out of your g suite subscription by partnering with premier cloud

Google provides 24/7 support for Admins only (you need to generate a PIN to call for assistance). When you purchase your licenses through Premier Cloud, you will receive unlimited 24/7 G Suite Support for your entire staff for no additional cost above the license fees.

Hundreds of organizations throughout North America rely on Premier Cloud’s Support Staff to provide ’round-the-clock G Suite Support for their end-users. Customers such as Costco Wholesale, Century 21 Canada, The State of Iowa, and many more are using our unique service offerings and extensive call center capabilities.

phone

Well-known for our call center services, Premier Cloud Helpline provides G Suite Phone Support to hundreds of thousands of end-users.

email

Supporting email via email. Initiate a thread of back and forth communications with a Certified Google Expert to get your issues resolved and questions answered.

 

web tickets

Submit a support ticket and your incident will automatically be assigned a ticket number that you can track in live-time during the support process. See updates of your existing ticket(s), who it’s assigned to, status and more.

 

Live chat

Convenient and instant is a great combination for receiving immediate support without picking up the phone.

So we ran the numbers for last year…

2018 SLA Breakdown

1 k
Number of calls
1 s
Average call waiting time
1 %
Coverage

G Suite Support Plans

Companies that purchase their G Suite licenses through Premier Cloud receive the Silver Support Plan for free (bundled with the licenses) and 50% off Gold or Platinum upgrades.

Silver

FREE for customers that purchase their G Suite licenses through Premier Cloud
$ 1
/USER/MONTH
  • Unlimited 24/7 G Suite Support
  • End-User Support
  • Admin Support
  • Assigned Account Manager
  • Service Desk Integration
  • While-Labelled (Branded)
  • Dedicated Phone Line

Gold

50% off for customers that purchase their G Suite licenses through Premier Cloud
$ 2
/USER/MONTH
  • Improved SLA's across the board (call waiting time, email response time, etc.)
  • Unlimited 24/7 G Suite Support
  • End-User Support
  • Admin Support
  • Assigned Account Manager
  • Service Desk Integration
  • White-Labelled (Branded)
  • One Dedicated Phone Line
  • Regularly Scheduled Meetings with Account Manager
Popular

Platinum

50% off for customers that purchase their G Suite licenses through Premier Cloud
$ 3
/USER/MONTH
  • Industry leading SLA's
  • Unlimited 24/7 G Suite Support
  • End-User Support
  • Admin Support
  • Assigned Account Manager
  • Service Desk Integration
  • White-Labelled (Branded)
  • Up to 5 Dedicated Phone Lines
  • Regularly Scheduled Meetings with Account Manager
a trusted google partner

Hear from some of our customers

"Premier Cloud was the needed helpdesk support to get us over the hump of moving 10,000 users. Big migrations put a lot of weight on our existing support, so augmenting with Premier Cloud provided us knowledgeable helpdesk resources that could instantly expand our team during a big transition."

Jack Miller
CTO of CENTURY 21 Canada

"Premier Cloud helps augment our support staff in the best way, always being available by phone! The quality of service is great and they're constantly learning new things in order to better assist our customers and us. Thanks Premier Cloud!"

Andy Carroll
Manager, Cloud Solutions, NeoCloud

"Tempus Nova leveraged Premier Cloud to provide support for a large enterprise customer (40,000+ users) during their Google Apps implementation. Premier Cloud was incredibly responsive, professional and flexible. Senior executives traveled to meet with my customer and presented them with an overview of the support services. Premier Cloud provided excellent end user support that augmented the customer's existing Help Desk infrastructure. They regularly communicated with my customer and followed up with usage and metrics reports. My customer is very happy with the great service Premier Cloud provided and has purchased additional support from them. I would highly recommend Premier Cloud and will definitely use them again on other customer deployments. The service is cost effective, they are knowledgeable and the benefit to end users is invaluable!"

Didi Dellanno
President/CEO of Tempus Nova